Owner FAQs

Answers to common questions from current and prospective owner-clients.

Getting Started & Communication

How do I get started with your management services?

Start with a quick consult so we can learn about your property and your goals. We’ll review pricing, the onboarding steps, and what we need from you to begin.

How will I access my statements and financial reports?

You’ll have 24/7 access to a secure online owner portal where monthly statements and supporting documentation are posted.

When and how do I get paid each month?

Owner disbursements are sent by ACH direct deposit on a set schedule after the monthly accounting closeout.

Do I pay a management fee if the property is vacant?

We only charge management fees when rent is collected. If your property is vacant, you won’t pay a management fee.

Pricing, Marketing & Leasing

How do you price the rent?

We use market data (active and recently leased comparables) and property-specific features to recommend a rent range designed to minimize vacancy while maximizing annual income.

How do you market my property?

We market across high-traffic rental channels and syndication networks, and we craft the listing to highlight the property’s best features. We also manage inquiries, showings, and applications.

How long will it take to rent my property?

Time to rent depends on price, condition, and seasonality. Well-priced properties that show well typically lease faster than those priced above market.

How do you screen tenants?

We use a consistent screening process that reviews income, credit, rental history, and background checks while complying with fair housing and local screening rules.

Screening, Leases & Policies

Can I choose the tenant?

To reduce fair-housing risk and keep screening consistent, the manager applies objective criteria and approves the most qualified applicant who meets the requirements.

Do you allow pets?

Pet policies are set by the owner. Keep in mind that allowing pets can increase the applicant pool; we can help you structure a policy and fees/deposits where permitted.

Who provides the lease agreement?

We use a lease package designed for the local market and legal compliance, including required disclosures and addenda where applicable.

Maintenance, Deposits & Move-Out

What is your repair approval limit?

$500. We’ll contact you for approval on repairs above your threshold unless it’s an emergency.

Do you have in-house maintenance or vendors?

We coordinate repairs using qualified, insured vendors. Work quality, responsiveness, and pricing are monitored to protect the property and resident experience.

Do you require a maintenance reserve?

We collect a reserve amount of $500 that remains your money and is used to pay property expenses as they arise.